Technical Support Specialist
Full-time
17 Sep - 10 Oct

Odeosoft is a fast growing software house that develops integrated business solutions. We believe in open communications, and welcome new ideas and opinions, actively listen with respect. You have the opportunity to work in a fast-growing development team.

We look for Technical Support Specialist who can be part of a strong development team. (Shift based job)

 

Main Responsibilities:

  • Resolving requests received from clients;
  • Identifying and escalating priority issues;
  • Monitoring live chat and incoming email correspondence;
  • Performing technical investigations (log analysis) for customer and end-user submitted tickets;
  • Coordinating case resolution between internal team. 

Qualifications & Skills:   

  • Higher education, preferably in technical field;
  • Experience working with CRM systems is desirable;
  • Excellent customer service orientation;
  • Experience in providing customer support service;
  • Excellent English skills both spoken and written;
  • High level of self-confidence and ability to make decision independently;  
  • Stress tolerance and attention to detail;
  • Good time management skills;

 

Candidates will go through two stages of selection:

  • Selection of candidates based on resumes;
  • Interview.

We offer:

  •  Competitive salary;
  •  Great working conditions and a friendly office atmosphere in the center of Tbilisi;
  •  Health Insurance;
  •  Food Voucher;
  •  Career growth opportunities;
  •  Benefits such as company-paid fun days and corporate parties.

 

Interested candidates, please fill in the information, attach your CV in English and submit by clicking “apply now” Deadline is October 10, 2020.